Privacy

How we use your personal details

At MEND, we rely on the generosity and support of private individuals like you to carry out our vital work to empower and encourage British Muslims within local communities to be more actively involved in British media and politics.

That is why we want to be completely transparent about why we need the personal details we request when you support us and how we will use them.

When we will get in touch

When you give us your personal details – for example, when you make a donation, sign a petition, sign up to receive email updates or register for an event – you may receive follow up information from us directly relevant to this activity, including how your support is helping.

If you have provided us with consent to use your details for marketing purposes, then we may also contact you about our projects, fundraising activities and appeals, and other ways to support us. Where you consent to us sending you marketing information, we will treat this as lasting for 2 years unless we tell you otherwise at the time. We provide easy ways to stop our marketing, and you can opt out at any time.

We always act on your instructions and we aim to put you in control of your relationship with us. Our aim is to communicate with you in a way that makes you want to stay involved with us for as long as possible, as you see the value and impact of your support.

We will not share your data for others’ marketing purposes

Please be assured that you will not receive offers from other companies or organisations as a result of giving your details to us.

We may need to share limited information with our service providers who help us to prepare and send you our communications or process your donations and other responses. However, we do not allow these organisations to use your data for their own purposes and take care to ensure that they keep your data secure, and delete it when it is no longer needed.

How to stop or change how we communicate with you

If at any time, you wish to stop or change how we communicate with you or update the information we hold, please do get in touch, using one of the following options:

  • Write to: MEND, Bow Business Centre, 153-159 Bow Road, London E3 2SE
  • Email: privacy@mend.org.uk

You can opt out of our emails by clicking on the unsubscribe link at the bottom of our messages.

What details we ask for and why

There are minimum levels of information we need to obtain for different purposes. We always ask for your name and title so we know how to talk to you. We need to be able to confirm any transactions you make on the MEND website by sending you an email, which is why this field is mandatory on all our web forms. We will separately seek your permission to use this for our wider marketing communications.

We ask for your house number and postcode so that we hold a valid postal address for you. We need this information for the following reasons:

  • To set up Direct Debits and one-off card payments
  • To deliver items to you (items you have purchased or event materials for example)
  • If you have agreed to receive post from us, we will use your postcode and address to send you relevant information.

In order to ensure that the data we hold about you is accurate and up to date, we may occasionally use information sources that are in the public domain to verify your details, such as your postal address. Where you have given permission, we may use third parties to supplement the information that we hold to help us send you information which we believe you will be interested in.

Your data and social media

We may use your email address and phone number to match to your account on Facebook or other social media sites in order to show you MEND content while you are using these services. We will only do this where you have opted-in to our marketing emails and your personal data is kept secure at all times.

Information on how to stop this use of your data is given in our Privacy Policy.

Cookies

MEND also uses cookies. Cookies are small text files on your device (computer, smartphone etc). They are made by your web browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website’s server. They improve your experience of using a website, for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs. Cookies can also be used to show you relevant MEND or MEND-related content on social media services such as Facebook – these are known as ‘retargeting’ or ‘advertising’ cookies.

Please read our Privacy Policy for full details on how we handle and protect your data.